WHAT IS YOUR CANCELLATION POLICY?

RIDE ALONG WKND EVENTS:

For the non-bike park events, including RIDE ALONG WKND events, our cancellation policy is as follows:

• Full refund less a $10 cancellation processing fee with 30 days or greater notice prior to the event.

• 50% refund with notice given between 14 and 29 days prior to the event.

• No refunds will be given within 14 days prior to event.

• In accordance with our policies, we strongly encourage our participating guests to purchase "Cancel for any reason" travel insurance. RIDEVenture Tours partners with Berkshire Hathaway Travel Insurance, available here. Participating guests may chose other preferred travel insurance providers. This is strongly encouraged, but not required for involvement in the event. While our standard cancellation policy provides refunds up to 14 days before departure, circumstances beyond your control may arise after this deadline.

  Please note:

  - Our cancellation policy remains in effect regardless of the reason for cancellation.

  - "Cancel for Any Reason" coverage provides the broadest protection, allowing you to cancel for any reason not covered by standard policies.

  - CFAR insurance must typically be purchased within 14-21 days of your initial trip deposit.

  - CFAR coverage generally reimburses 50-75% of non-refundable trip costs. 

  Neither RIDEVenture Tours nor its representatives sell or receive commission from travel insurance products. This recommendation is made solely for your protection. By declining travel insurance, you acknowledge and accept full financial responsibility for any losses incurred due to cancellation, regardless of circumstance.

  To learn more about travel insurance options, we encourage you to consult with licensed insurance providers or your travel agent.

EPIC TRAIL PASS:

For the mountain bike park EPIC TRAIL PASS, the cancellation and refund policy is as follows:

• In accordance with our partner bike parks, all sales final. No refunds will be given for any reason, including weather, terrain, or injury.

WHAT ARE THE RAIN DATES?

In the event that a scheduled non-bike park event, including RIDE ALONG WKND events, is impacted by inclement weather, we have recommended back-up dates to ensure everyone has an opportunity to ride. The rain date will take effect if inclement weather results in a closure of the bike park or trails on the originally scheduled dates.

• If the destination is only closed for one of the two days, we will offer a 50% refund.

• If both the original dates and rain dates are impacted by inclement weather causing closure of the destination or trails, we will provide a full refund less a $10 cancellation fee.
  

DO I NEED TO SIGN A WAIVER?

Yes. All riders are required to sign our industry standard release of liability waiver. Participants under the age of 19 are required to have a parent/guardian sign for them. You can read the waiver here.

Additionally, location/bike park specific waivers will be required prior to/at the start of a bike park event. Those waivers will be provided to attendees participating in those specific events.

CAN I RENT A BIKE OR PROTECTIVE EQUIPMENT OR MUST I BRING MY OWN?

If you’re looking to rent a bike or protective equipment for the mountain biking event, simply select the option in the cart for checkout. Rates and discounts are applied for those who are looking to rent a bike or protective gear or both.

We’ll align with you in advance to confirm your size and equipment needs, and have those items reserved and available for you to use at the park.

WHAT SHOULD I BRING?

For more information on what to bring, check out the What to Bring Checklist in our options menu.

HOW CHALLENGING ARE THE TRAILS AND HOW FIT SHOULD I BE?

The various riding locations and bike parks vary in difficulty from beginner level to technical expert trails. Our goal is to match you with the trails that best fit your riding style, comfort and skill level. Simply tell us a little about yourself and riding experience and we will recommend the perfect ride for you!

Please note, some locations and bike parks contain very challenging terrain, trails and trail features. When planning a ride with us, please be reasonable and realistic about the skill levels of everyone in your group.

Want to learn more about identifying your skill & fitness levels? Take a look at our guide “Understanding Your Skill & Fitness Levels” - each range of levels and skills will be noted within the specific event details.

WHAT IF I AM RIDING SOLO?

That’s awesome! We completely understand how challenging it can be to coordinate with friends who ride to take mountain biking trips. We are here for you! Please join us, bring your sense of adventure and make some new riding friends!

Pricing is shown per rider, so if you are bringing more friends, pass along the information for them to sign-up too!

IS HOTEL OR TRANSPORTATION INCLUDED IN THE PACKAGES?

RIDE ALONG WKND event packages include only the hotel accommodations specifically purchased or scheduled within the event itinerary. All other ground transportation, including but not limited to, airport transfers, transportation to and from event activities, and any additional/extended hotel accommodations, are the sole responsibility of the attendee.

• Please contact us if you would like recommendations on ground transportation or hotels in advance of/outside of joining us for a scheduled riding event.

ARE ELECTRIC MOUNTAIN BIKES PERMITTED?

In most cases - yes. Each bike park and trail destination has their own rules regarding the growing industry of e-MTB, we are doing our part to keep you informed as more places provide access.

With many downhill and gravity bike parks, please ride what you are comfortable with. If you generally ride a lightweight analog bike, we would not recommend renting and test-riding a heavy e-MTB. The riding style is different and could put you and others at risk on the trails.